Terms & Conditions

We believe in the effectiveness of our products, but we also know that skincare is a journey, not an overnight miracle. Some may see results within 2–4 weeks, while others may need 2–3 months. We’re confident that if you use our products consistently and correctly for at least 90 days, you’ll notice visible improvements in your skin.

In the rare event that you don’t see the results you’re hoping for, we offer a 90-day money-back guarantee. However, to ensure fairness and transparency for both parties, please follow these simple steps to validate and claim your refund:

Step 1: Take Your "Before" Picture

  • Before starting your skincare routine with Essential Melanin, take a clear "before" photo of your skin in natural lighting.
  • Email this photo to info@essentialmelanin.com within 3 days of receiving your products. Without this image, we cannot validate your claim as we want to protect against misuse of our guarantee.
  • Please ensure that in the subject line of your email, you include "Money Back Guarantee" along with your order number for reference. This helps us quickly locate your order and process your claim.

    Example: Money Back Guarantee - Order #12345

    This step is essential for us to validate your request and ensure a smooth process for your money-back guarantee.

Step 2: Follow Our Product Usage Guide

  • Use our products exactly as recommended in the "Directions" section provided with your order.
  • Consistency is key—use the products for a minimum of 90 days, giving your skin time to adjust and respond to the natural ingredients.

Step 3: Take Your "After" Picture

  • After 90 days, if you do not see any improvement in your skin, take a clear "after" picture in the same lighting as your "before" photo.
  • Send both photos to info@essentialmelanin.com with a brief explanation of your experience using the products.

Step 4: Submit Your Claim

  • Complete the claim form below within 100 days of your purchase, including your photos and feedback. We will review your claim, and if all requirements are met, we’ll process your refund.

Important Clauses:

  • Refund Eligibility: To qualify for the money-back guarantee, you must use the products consistently for at least 90 days. Claims made before this period will not be considered.
  • Proper Use: The refund is void if you do not follow the proper usage instructions provided with the products. We want to ensure you’ve given the products the time they need to work.
  • First-Time Orders Only: This guarantee applies only to your first order of each product and cannot be used repeatedly.
  • Shipping Costs: Refunds are for the product cost only and do not include shipping fees.
  • Whilst rare, due to the individual nature of allergies and sensitivities. In the event of an allergic reaction, please refer to our Allergic Reaction Policy for detailed instructions. If you experience any adverse reactions, discontinue use immediately and follow the steps outlined in our policy. Note that claims related to allergic reactions are handled separately from our money-back guarantee.