Terms & Conditions

At Essential Melanin, your health and satisfaction are our top priorities. We take all reports of allergic reactions to our products seriously. This policy outlines our commitment to investigating such instances while maintaining the confidentiality and privacy of our customers.

We would like to clarify that Essential Melanin does not issue refunds based on reports of allergic reactions to our products. Due to the individual nature of allergies and sensitivities, we ensure that all our products are clearly labeled with their full ingredient lists, including common allergens, to enable informed purchasing decisions. We encourage all customers to carefully review the ingredients prior to purchase, especially if they have known allergies or sensitivities. We appreciate your understanding in this matter.

In the rare case of an allergic reaction, we are committed to investigating further, as outlined below:

1. Information Disclosure and Consent

To facilitate our investigation, we kindly ask you to provide details regarding the reaction and the product involved. Rest assured, all the information you provide will be treated with strict confidentiality and used solely for the purpose of our investigation. We will not disclose any details without your explicit consent.

2. Procedure for Reporting Allergic Reactions

Please follow the steps below to report an allergic reaction:

2.1. Provide personal and order details:
Include your full name, order number, and the product in question.

2.2. Submit a clear picture of the product and batch code:
This helps us trace the specific production batch of the product.

2.3. Detail the allergic reaction:
Describe the reaction, including the type of symptoms experienced, the time between using the product and the onset of the reaction, and whether medical attention was sought. If you sought medical attention, please provide details of the healthcare professional or establishment involved.

2.4. Your cooperation in this process is invaluable
It helps us understand the potential causes and allows us to prevent similar incidents in the future.

3. Ingredients and Allergen Information

We remind customers that all ingredients for our products are clearly listed both on the product page and on the packaging. This includes any known allergens. It is the customer’s responsibility to review this information prior to purchasing and using the products to avoid potential allergens.

4. Additional Information Requirement

In some cases, we may request further information, such as a doctor’s note or photographic evidence of the reaction, to support your report and assist in our investigation. Please reach out to our Customer Service Team for clarification if needed.


We sincerely thank you for your cooperation and understanding in helping us maintain the quality and safety of our products. For any additional questions, feel free to contact us at info@essentialmelanin.com.